Cookie Policy

Please read the following Cookie Policy:

The terms listed below are given the following definitions:

  1. "Website" - the website available at https://knapsackpro.com/;
  2. "User" - a natural person acting on his/her behalf or for a legal person or an organizational unit without legal personality, but having legal capacity, who used the Website by browsing the web page available at https://knapsackpro.com/;
  3. "User's equipment" or "End device" - the telecommunications equipment belonging to the User such as, inter alia, a mobile phone, smartphone, computer, tablet or other mobile device with access to the Internet (a telecommunications device intended to be connected directly or indirectly to terminals network).

What are cookies and how are they used?

Cookies are small text files sent and saved by the Website on the User's End device, containing data on the User's use of the Website ("Cookies"). Cookies are safe for User’s Equipment, they enable the use of the Website.

The information collected by Cookies makes it easier for the User to use the Website, remember the User's preferences and adapt the Website to his needs, in particular these files allow to recognize the User's device and properly display the Website. Cookies are also used to create statistics on Website visits, which allows you to improve the quality of the Website by improving its structure and content, thereby adapting it to the needs of Users.

The site generally uses the following types of Cookies:

  1. Permanent files - they are stored on the User's End device until they are deleted by the User or for the time resulting from their settings.
  2. Session files - temporary files that are stored on the User's End device until logging out, leaving the page or turning off the web browser.
  3. User files - files used for more than one session to: identify products or services added to the basket/favorites section on the Website - so that the User after closing the browser and re-opening it would still have previously added products or services in the basket/favorites.
  4. Third-party files - files such as, in particular, supporting Google Analytics statistics, and other external entities, allowing ad tailoring to Users' preferences and habits.

Can Cookies be turned off?

If you do not want cookies on the End device, these files can be turned off. It is likely that after disabling cookies the User will not have access to some content of the Website, using the Website may be less effective for the User, and the use of services may also be more difficult.

Restrictions or exclusions of the use of Cookies can be made by the User through appropriate changes in the web browser's settings. These settings can be changed by the User in particular in such a way as to block the automatic handling of Cookies or to inform about each time they are placed in the User's End Device. Detailed information on how to handle Cookies is available in the settings of web browsers.

How do we use cookies?

We use cookies to analyse our traffic. We also share information about your use of our site with analytics partners like:

  • Google Analytics
    • We use their JS script to collect website traffic statistics.
  • HotJar, HotJar Cookies
    • We use their JS script to monitor user behavior on the site to improve the product and simplify the user interface in our Knapsack Pro product.

      We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

      For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

  • Mixpanel
    • We use the Mixpanel API to collect events about the use of Knapsack Pro API by our Users to see if anyone is using a product. We collect events when we issue invoices to customers to have statistics on how many customers pay for our product.
    • Mixpanel also has a JS script that we use to track if anyone has registered on the KnapsackPro.com homepage (https://developer.mixpanel.com/docs/javascript).
  • Albacross
    • We use their JS script on our website to receive a weekly report with information about which companies visited our website. We only have information that someone from company X visited us last week but we don't know who it was.
  • Intercom
    • We use Intercom JS script as an online chat on our site to offer live support to our clients or potential clients. If someone who is not logged in to our website provides an email in the Intercom chat window, they can receive an answer from us through the Intercom application.
    • If someone logs in to KnapsackPro.com and writes to us via Intercom online chat, their email is saved in Intercom and that person can receive an email from us after closing our chat page.
    • Intercom allows us to send email notifications to people who have shared their email address. We can send them, for example, a notification about an important software update or about new products. Users can unsubscribe from Intercom notifications.
  • HubSpot
  • ProfitWell
    • ProfitWell software can prompt us if a user stops using our product. Thanks to this, we will know to offer help to customers who lose interest in our product.
    • ProfitWell integrates with Braintree Payments (credit card payment system) and analyzes statistical data. As a result, we as administrators can see what the revenues are, what trends, how often customers stop paying etc.
  • Facebook Pixel
    • We use the Facebook Pixel JS code on our website to be able to later buy ads on Facebook and target them to people who have once visited our website (remarketing).
  • Twitter
    • We use it to better track conversions of ads bought on Twitter.
    • Conversion tracking enables you to measure your return on ad spend by tracking the actions people take after viewing or engaging with your ads on Twitter. Once conversion tracking is set up, you'll also be able to track cross-device conversions. This means even if someone viewed your promoted Tweet on their mobile device but converted on their laptop, the conversion will be accurately attributed to your campaign.
The cookie will not be used for any purpose other than the one stated.

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