Knapsack Pro is a brand owned by KNAPSACK TECHNOLOGIES LTD, a company registered under the laws of England and Wales at Craven House 40-44 Uxbridge Road, London, England, W5 2BS, company number 12680577, (hereinafter “Knapsack Pro”).
This website is not intended for children and we do not knowingly collect data relating to children.
KNAPSACK TECHNOLOGIES LTD is the controller and responsible for your personal data.
We provide you a service. In doing so, we DO NOT handle personal data you are responsible for (e.g. email addresses of your customers) on your behalf.
We do not have access to your codebase and we do not have access to your production personal data. Knapsack Pro is just a tool for developers to use in the testing environment. We collect only test files paths, git branch names, commit hash and timing of running tests. We do not have access to your repository code.
Because of this KNAPSACK TECHNOLOGIES LTD is not a Processor in terms of GDPR of personal data (Data Subject) for your organization (Controller).
Full name of legal entity: KNAPSACK TECHNOLOGIES LTD
Email address: firstname.lastname@example.org
Postal address: Craven House 40-44 Uxbridge Road, London, England, W5 2BS
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We collect your personal data in the following ways:
|Method of collecting data||Type of data|
|By corresponding with us by post, phone, email or otherwise.||
|Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.||Technical Data|
|By signing up for a product on our website||
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|To answer your inquiries or contact request sent to us by telephone/email||
|Performance of a contract with you|
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||Technical Data||Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)|
|To process your order for a product or service||
|Performance of a contract with you|
To send you information regarding how Knapsack Pro works, technical tips, information about updates
To send you technical steps needed to properly configure your project with Knapsack Pro product
Performance of a contract with you
|To send you other legitimate interest emails||
|Necessary for our legitimate interests (for instance, an email with an invoice, or important legal, privacy and security emails)|
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
CHANGE OF PURPOSE
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may ask you to provide billing details like your company address and tax information and the person responsible for billing in your organization. This data is collected and stored in Paypal’s Braintree Payments system. We do not store it on our servers. We need to ask you for this data due to tax reasons, which will allow us to provide a monthly invoice for your organization. We are obligated to store this data in our invoicing system due to tax regulations in the United Kingdom.
By signing up you agree to receive emails, such as:
We may share your personal data with the parties set out below for the purposes set out in the table above.
External Third Parties, such as:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Our business operations may involve transferring your data outside the European Economic Area (EEA).
When dealing with entities outside of the EEA we ensure that at least one of the following safeguards is implemented:
We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data.
Knapsack Pro has implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risks represented by the processing and the nature of the personal data to be protected. We ensure that anyone acting under our authority who has access to the personal data does not process it except on our instructions, unless required to do so by EU or member state law.
Knapsack Pro has implemented the following technical and organizational measures aimed at ensuring the security of personal data:
HOW LONG WILL YOU USE MY PERSONAL DATA FOR?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for 6 years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see your legal rights below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
In certain situations, the you have the right to request us to view, correct, change, limit, rectify or delete your personal data that we administer and the right to object to the processing of your personal data by the us. For this purpose, please send an e-mail to: email@example.com.
Please note that we will not always be able to fulfill your request to delete your personal data, namely due to individual legal obligations. In such cases, it will be communicated to you after making such a request. If you would like to receive more information on the individual rights set out in this section, please contact us according to the contact details on the 'Contact' tab.
You have the right to request that we send your personal data, which we administer, to another administrator of personal data, provided that the technical and organizational requirements allow us to conduct such a transfer of data.
Knapsack Pro shall, without undue delay - and in any event within one month of receipt of the above mentioned request - provide you with information about actions taken in connection with the request, or about any extension of our deadline for the provision of such information due to the nature of the request or the number of requests. In such case we shall also provide the reasons for the rejection of your request and inform you about the possibility of submitting a complaint to the supervisory body and of taking legal measure before a court.
The exercise of the rights set out above is free of charge. However, Knapsack Pro may charge you a reasonable fee if the presented request or requests are obviously unfounded, repetitive or excessive. In such cases, we may also refuse to comply with your request.
In order to meet individual requests, we may request specific information from you in order to verify your identity and ensure the exercise of individual rights. This is a security measure to ensure that personal data is not disclosed to unauthorized persons.
Knapsack Pro will also delete all your project data in the event of you ending your Knapsack Pro subscription. We will store the collected test suite timing data for an additional 90 days in case you want to go back and use the account again. If you want to delete your organization account completely along with your user account, then you should contact us after cancelling the subscription. Additionally, we automatically delete submitted test suite timing data for your CI builds after 90 days.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
Knapsack Pro, acting with due diligence, urges to ensure the correct operation of the Website, however, it is not responsible for technical restrictions on the ability to use the Website arising from the technical condition of your Equipment (understood as telecommunications equipment belonging to you, such as a mobile phone, smartphone, computer, tablet or other mobile device with access to the Internet) and arising in connection with the failure of data transmission (internet connection).
We ask to please report any irregularities related to the operation of the Website to the following e-mail address: firstname.lastname@example.org. We will handle all such complaints within 7 days from the date of their submission. We will inform you about the positive or negative result of the complaint, stating the reasons for our decision.
You are also entitled to use out-of-court complaint settlement methods.
The contact details of Knapsack Pro are indicated in the "Contact" tab.